Frequently asked questions

Yes. Every product is bought directly from the manufacturer or its authorised distributor, never from resellers. Each batch is recorded when it arrives, and you can check it on our Verify Your Product page.

Find the batch or LOT number on your product, usually on the bottom of the tub or next to the expiry date. Enter it on our Verify Your Product page to see the product, its manufacturing and expiry dates, and when we imported it.

First check you typed it exactly; the letter O and the number 0 are easy to mix up. If it still isn't found, send us a photo of the label on WhatsApp and we'll look into it straight away.

Health and nutrition products sold in Pakistan must be enlisted with the Drug Regulatory Authority of Pakistan (DRAP). Where a product has a DRAP enlistment number, we show it on the product page.

No. Check out as a guest with your name, phone number and address. We'll confirm your order by phone or WhatsApp.

Cash on Delivery, Easypaisa and bank transfer. For Easypaisa and bank transfer, the account details are shown after you place your order.

We call or WhatsApp every customer to confirm their order, usually within a few hours during business hours.

We charge one flat rate anywhere in Pakistan, and larger orders ship free. Current rates are shown at checkout and on our Delivery & Returns page.

Usually 2–3 working days to major cities and 3–5 working days elsewhere, counted from dispatch. You'll get a tracking number when your order ships.

We ship with trusted partners including Trax, Leopards Courier and TCS, choosing the fastest option for your city.

If you're not happy with your purchase, contact us within 30 days of delivery. Sealed products can be returned for a full refund. For opened products, we'll offer a refund or an exchange as long as most of the product is unused.

Send us photos within 48 hours of delivery and we'll replace it or refund you in full, including delivery.

Whey isolates such as ISO100 contain very little lactose and suit many people with mild intolerance. If you're unsure, ask us on WhatsApp or check with your doctor.

Most sports supplements, especially pre-workouts and fat burners, are not meant for under-18s. Always read the label, and talk to a doctor if you're unsure.